sas id travel helpdesk

• Medlemstilbud

SAS Travel Club Billet bestilling m.m med dit ITA-Ticket kort

Hvis det er andre selskaber, som SAS ikke handler, så brug under Rejseplanlægger – ID billet ansøgning. Masken, der kommer frem, skal så udfyldes med alle legs (de steder du vil til og fra) og personer, der skal have billet. Som medlem kan du også få vores hjælp, kontakt os på [email protected] eller mød op i kontortiden.

Har du problemer med ID Travel f.eks innlogging eller passord eller annet kan du kontakte: 

[email protected]

Seniorklubben  har ingen  mulighet til å hjelpe.

Det finnes en facebookside som  heter  SK/WF ID Travellers. Her må du melde deg inn og godta betingelsene for deltakelse.  Den inneholder lenker om det meste som er interessant for våre medlemmer som fortsatt reiser med ID billetter.   

Dear SAS Group ID Travel user    We are reaching out to you as you hold a 6-digit User ID for myIDTravel.    Due to IT System changes your User ID for login to www.myidtravel.com will be modified as of   June 11th 2024 07:00 CET    WHAT YOU WILL HAVE TO DO: You must add the letter ‘R’ in front of your current User ID.   Example:   Current User ID:        123456 New User ID:    R123456    When entering www.myidtravel.com the first time after above mentioned date and time, start by choosing “Forgot Password” and use your new User ID.   myIDTravel.com will then send you a Password E-mail.   If you don’t receive the Password E-mail, then please check your junk mail (spam mail/unwanted mail) folder before reaching out to us.   We apologize for any inconvenience this change may cause.  

: Link til SAS ID-Travel:

SAS ferieleiligheter er  NEDLAGT 

På FLYZED kan du sjekke andre flyselskapers regler for ID reiser:

FlyZed.info

Helping airline employees along their zed journey.

By prefix 0N 2L 2Z 3H 3M 3S 4B 4N 4T 4Y 5O 5T 6E 6H 6I 7E 7H 8D 8J 8P 8R 8T 9K 9M 9N 9X A3 AA AC AD AE AF AH AI AM AN AR AS AT AV AW* AY AZ B0 B2 B6 B7 BA BB BF BI BP BR BT BW CI CM CX CY D0 DE DI DL DM DN DP DX EI EK EN ET EW EY F8 F9 FC FI FJ FK FT FZ G3 G4 G6 G9 GA GF GL GM GZ H2 H3 HA HF HM HP HR HU HV HX HZ IB IE IR IT IY IZ J9 JL JU JV JW JX K3 K4 KC KE KL KM KP KQ KU KX LA LF LG LH LJ LM LO LX LY M2 M5 ME MF MH MK MM MO MS MU MX N0 NH NK NM NT NX NZ OA OK OM OS OU OV OZ P4 P5 P6* PB PC PD PG PJ PJ PK PM PR PU PW PX PY QF QR QS RA RC RJ RO S4 S6 S7 SA SB SK SKV SN SQ SS SU SV SY TF TG TJ TK TL TM TN TO TP TS TST TU TX TY UA UK UL UO UP UT UU UX V7 VA VB VC VE VH VN VR VS VT VY W2 WB WE WF WM WN WP WS WY X3* XB XC XE XK XP XQ* XY Y4 YB YN YU ZH no code

By name Advanced Air Aegean Airlines Aer Lingus Aeroflot Aerolineas Argentinas Aeroméxico Africa World Airlines Air Algerie Air Alsie Air Antilles Express Air Arabia Air Astana Air Austral Air Baltic Air Botswana Air Calédonie Aircalin (Air Caledonie International) Air Canada Air Caraibes Air Corsica Air Côte d'Ivoire Air Creebec (1994) Inc. Air Dolomiti Air Europa Lineas Aereas Air France Air Greenland Air India Limited Air Inuit Air Macau Air Mauritius Air Moana Air New Zealand Air Niugini Airnorth Air North, Yukon's Airline Air Peace Air Rarotonga Air SERBIA Air Seychelles Air Tahiti Air Tahiti Nui Air Tindi Air Transat Alaska Airlines Allegiant Air Amapola Flyg Amelia American Airlines ANA (All Nippon Airways) ARAJET Arkia Airlines Asiana Airlines ASKY ASL Airlines France Atlantic Airways AURORA Austrian Airlines Avelo Airlines Avianca Azul Linhas Aereas Brasileiras. S.A. Bahamasair Holdings Ltd. Bangkok Airways Belavia - Belarusian Airlines Binter Canarias Boutique Air Braathens Regional Airlines Breeze Airways British Airways Brussels Airlines Cabo Verde Airlines Calm Air International Canadian North Canaryfly Cape Air Caribbean Airlines Cathay Pacific Cayman Airways Central Mountain Air Clic Air Condor Contour Airlines Copa Airlines Copenhagen AirTaxi Corendon Airlines CORSAIR Croatia Airlines Cyprus Airways Czech Airlines DAN AIR DAT Delta Air Lines DHL Air Discover Airlines ECOJET EGYPTAIR EL AL Emirates Ethiopian Airlines Etihad Airways Euro Atlantic Airways Eurowings GmbH EVA Airways Fiji Airways Finnair FitsAir Flair Airlines FlexFlight ApS Flydubai FlyEgypt Flynas French Bee Frontier Airlines Garuda Indonesia Global Crossing Airlines GOL Linhas Aéreas S.A. Gulf Air Hahn Air Lines Hainan Airlines Harbour Air Seaplanes Hawaiian Airlines Hello Jets Helvetic Airways Hong Kong Airlines Limited Hong Kong Express Airways Limited Chair Airlines AG China Airlines China Eastern Airlines IATA MSC Iberia Icelandair IndiGo Infonia Tester IranAir Israir ITA Airways Japan Airlines Jazeera Airways JetBlue Airways Jin Air Jirsa Pavel Jirsa Pavel JSX Kalitta Air Kenmore Air Kenya Airways KF Aerospace KLM KM Malta Airlines Korean Air Kuwait Airways La Compagnie LAM LATAM Airlines Link Airways Loganair LOT Polish Airlines Lufthansa Luxair Malaysia Airlines Berhad Mandarin Airlines Marabu Airlines OÜ MIAT - Mongolian Airlines Middle East Airlines - Airliban S.A.L Nepal Airlines Corporation New Pacific Airlines dba Ravn Alaska Norse Atlantic Airways North Star Air Olympic Air Oman Air Pacific Coastal Airlines Pakistan International Airlines PAL Airlines PASCAN Peach Aviation Pegasus Airlines Perimeter Aviation Ltd. Philippine Airlines Plus Ultra Pobeda Airlines Porter Airlines Inc Precision Air Services PLC Private Wings ProAir Qantas Qatar Airways Rhein-Neckar Air Royal Air Maroc Royal Brunei Airlines Royal Jordanian Rwandair Salam Air SATA - Azores Airlines, S. A. Saudi Arabian Airlines Scandinavian Airlines Seaborne Airlines Shenzhen Airlines Siberia Airlines (S7 Airlines) Silver Airways Corp Singapore Airlines Sky Airline S.A. Skyside Smartwings Solomon Airlines South African Airways Southern Airways Express Southwest Airlines Spirit Airlines SriLankan Airlines STARLUX Airlines Sterling Airways as Aleutian Airways Sun Country Airlines SunExpress Sunrise Airways Surinam Airways SWISS Sylt Air TAP Air Portugal Taquan Air Tarom Thai Airways Thai Smile Airways Tigerair Taiwan Tradewind Aviation, LLC Transavia France Transavia Netherlands Transwest Air operated by Rise Air Tropic Air TUIfly GmbH Tunisair Turkish Airlines Uni Air United Airlines UTair Aviation Vietnam Airlines Virgin Atlantic Airways Virgin Australia Vistara Viva Aerobus Viva Air Voepass Linhas Aéreas Volaris Volotea Vueling Airlines S.A. Wasaya Airways WestJet Wideroes Flyveselskap AS Windward Islands Airways WINGO Xiamen Airlines Yemenia - Yemen Airways

SAS AB, SK (known as "Scandinavian Airlines")

Sas - safe travel, visas and passports, flights excluded, special service requests.

SAFE TRAVEL  

SAS has comitted itself to ZED travel via myIDTravel. For information please contact your own airlines Staff Travel Unit

Please remember that for international travel, each passenger must have a valid passport, and must have relevant visas for the destination, and for scheduled points en route, in case off-loading becomes necessary.

Also, some countries require Advance Passenger Information (API), and SAS requires that this must be provided before check-in.

For flights to/from the USA, Secure Flight information must be added at same time of listing/booking is made. API and ESTA also applies to the USA, but can be added later than at time of listing. Although 72 hrs before departure is recommended.  CLICK HERE in order to enter required information. Failure to comply with these requirements will result in cancellation of listing/booking.

There are no embargoes on SAS Group flights. 

Flights not operated by SK or SK designated wetlease provider are not included in ZED and MIBA agreements.

Check ticket and/or ID Agreements in myIDTravel.

All airports with self-service check-in kiosks:

• Please present yourself at a self-service check-in kiosk at least 60 minutes before your scheduled flight departure (120 minutes for Intercontinental flights).
• The kiosk will tell you what to do next, so please read the screen carefully.
• The kiosk will print a boarding pass, which will show your booking reference: this is key information, especially if you are not allocated a seat number by the kiosk.
• If the kiosk prints a boarding card with a seat number, this means you have been accepted for the flight; please go immediately to the departures lounge and the gate
• If the kiosk prints a boarding card without a seat number, the kiosk will tell you what to do next.

All other airports:

• If there is a desk signposted for standby travel, go to that desk.  If there is no signposted standby desk, go to the SAS handling agents check in counter.

Applies for Leisure as well as Duty (Company Business) travel. The dress code does not dictate what should be worn, but rather what should NOT be worn and what is unacceptable. The judgement of check.in agents and service managers will prevail, where the attire is questionable. Above all; use your commen sense and respect the airline you travel on. Examples of unacceptable attire in all service classes

• Any type of beach clothing/footwear
• Any type of work-out/training/sports clothing/footwear (e.g. jogging suits, track suits, sweat pants, rugby pants, runnings shoes etc.)
• Any type of cut-off clothing or clothing with ragged edges or holes
• Shorts, Bermuda shorts, leggings, short and mini skirts
• Any type of clothing/footwear with offensive graphics or offensive wording
• Clothing with exposed midriffs, halter bra or bra tops
• Any type of provocative, revealing or see through clothing
• Undergarments worn as outer garments
• Any clothing/footwear not clean
• For travel in Business Class: Appearance shall be in the mode of smart casual attire. Attire includes footwear. Observe : If there is a need on the day, to upgrade upon departure to a cabin higher than your cabin of eligibility, those who do not comply with the dress code applicable to the available cabin will not be considered for an upgrade.

SAS Ground Handling staff must enforce the dress code consistently. Staff Travel Passengers who are not complying to the dress code may be refused transportation

If there is a need on the day, to upgrade upon departure to a cabin higher than your cabin of eligibility, those who do not comply with the dress code applicable to the available cabin will not be considered for an upgrade.

Special meals

• It is not possible to pre-book special meals for ID passengers except for health reasons on confirmed ticket. 
• It is possible to request PETC when travelling on confirmed R1 ZED ticket on SK. Request of PETC must be done via commercial website www.flysas.com    Same rate applies as for revenue passengers.
• It is NOT possible to request AVIH. SK employees excempted.

Seat requests

• Seat requests are not permitted on ID Travel before check-in.

Unaccompanied minors

• Children under 16 years cannot travel on an ID ticket unless accompanied by an adult travelling on the same type of ID ticket.
• Contact SAS ID Helpdesk at [email protected]  if questions or the need for assistance, but please check the SK information under ID Agreements on myIDTravel.
• For an airlines Staff Travel Unit the technical support on SAS-myIDTravel is via [email protected]   

Support Center - Login

Please enter your admin username and password

Legal notice

Legal Notice

Information: This contact form is not for end user support of myIDTravel!

If you face any problems with

in myIDTravel, please contact your airline's staff travel department or the operating airline directly.

Regarding login or password problems, please contact your staff travel department. Have a safe trip!

To contact us directly please use the "Contact us" form on the following page: myIDTravel Homepage

Book a trip

Contact customer care, customer contact, customer contact center (before travel).

https://www.sas.se/kundservice/

https://www.sas.no/kundeservice/

https://www.sas.dk/kundeservice/

International telephone numbers

See SAS commercial website – www.flysas.com

Customer care (after travel)

Customer care – http://www.flysas.com/feedback

SAS Cargo Customer Support Center

https://www.sascargo.com/  

Office switchboard

Stockholm (Head office) +46 8 797 0000 Norway +47 6481 6050 Denmark +45 3232 0000

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Insider knowledge

Myidtravel help, frequently asked myidtravel support questions, what is myidtravel.

• How to cancel & refund a myIDTravel ticket?

How to contact myIDTravel?

Interpreting the myidtravel fare codes.

• The same itinerary has already been booked for a passenger with this name

An error occurred while booking a ticket on myIDTravel

Chances are that you need myIDTravel to  book your staff travel tickets . It is an online portal created by Lufthansa Systems for airline employees to book their non-rev tickets.

You are visiting the StaffTraveler website

You might have found this page on Google while searching for myIDTravel. StaffTraveler is an app to get reliable flight loads for your non-rev flights. We are not associated with myIDTravel.

How to cancel & refund a myIDTravel ticket?

Refunding a myIDTravel ticket involves two steps:

• Find your ticket
• Refund the ticket

1. Find your ticket ticket

To initiate a refund, the easiest way is to access the ticket via  Your flight list . You can also click on the  Manage Bookings & Tickets  button and enter your e-ticket number.

2. Refund the ticket

Click the  Refund  button. The details of your ticket will be shown. Click  Refund now  to initiate the refund.

• Refunds may be processed on any e-ticket with an  open  status, issued less than 365 days ago (this period may differ per airline).
• Partially used tickets and segments flown out of sequence may need to be refunded manually, which may take some time.
• It may take 4 weeks or longer for the refund to be processed. Fares and taxes for unused segments will be refunded by the ticketing airline to the credit card used during the listing process. You may not receive an confirmation by email.
• Refunds will not be issued for the mylDTravel fee for used portions of any ticket.

MyIDTravel support is notoriously hard to get in contact with. If you face any problems with:

• login or password problems

... myIDTravel suggests you contact your airline's staff travel department.

For other inquiries, you can contact myIDTravel using a form on  their website . You'll find a link to their contact form on the bottom of the page.

StaffTraveler is not in any way associated with myIDTravel.

When checking the flight loads in myIDTravel, you are presented a variety of fare codes. These letters represent a category of airline tickets available for purchase. The corresponding number is a rough indication of the number of available tickets for sale. These numbers might be out-of-date and are capped to 7 or 9 (depending on the operating airline). Also, the sum of the numbers does not equal the total number of available seats. Lastly, most airlines overbook flights, so these numbers do not represent how many seats are actually available to non-rev on.

• Business/first class: A, C, D, F, I, J
• Premium economy class: W
• Economy class: B, E, Y, X

Accurate and up-to-date load information can be obtained in the StaffTraveler app.

MYIDTRAVEL ERROR

The same itinerary has already been booked for a passenger with this name. please change itinerary data..

When you get this error, something has gone wrong with your booking. Most likely, the payment has failed. Your tickets are held for about half an hour, during which you cannot make a new booking for the same itinerary.

Wait 30 minutes and try again.

If you cannot access an unused PNR, it has either been cancelled previously or purged from the airline’s reservation system and is no longer available.

Access your e-ticket via the  Your flight list  to relist or refund.

myIDTravel is known to have reliability issues. If you're having trouble booking tickets on myIDTravel, it's worth trying again the next day. We advice anticipating errors and book your tickets in advance.

Making staff travel easy and stress-free

myIDTravel: the SaaS travel management solution for the airline industry

Mobility is all the rage – and not just among digital natives. It is increasing the requirement for accessible solutions that users can operate intuitively using their smartphones and tablets, and on their screens. In the field of travel management for airlines, Lufthansa Industry Solutions has developed a smart software-as-a-service solution (SaaS) that airlines can use in order to design their processes cost-efficiently.

With myIDTravel, airlines can manage their business travel and private staff travel simply and affordably. Conceived as software as a service (SaaS), myIDTravel can be easily integrated into existing IT environments. Employees simply help themselves via their preferred desktop browser or mobile device.

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SAS staff travel contact

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