emirates staff travel call center

Staff travel information

Loads generally become available 48 hours prior departure of the flight. Some EK members have earlier access to the flight loads.

Depends on the destination but for the most part 1 carry on bag with 1 personal item on board and 1 checked in luggage up to 20KG.

Generally your bags will be booked through by EK to he end destination.

Business casual. No flip-flops, no shorts or mini skirts. No sleeves tops. Shoulders must be covered at all times. No sport attire.

Emirates requires all standby passengers to have a listing prior to departure.

Listings will not be handled by our Contact Centers nor at the Airport/check in desks, but will be actioned by our Interline Listing Application or myIDtravel - as per below conditions.

• Staff passengers whose tickets have been issued by EK (176 document) via myIDtravel must use the same website for their listings.
• All other interline staff passengers on Emirates (i.e. other than those ticketed by EK (176) via myIDtravel), should login at isr.emirates.com
• Complete the data required and submit the application for listing.
• Once listed, the interline staff will receive a listed PNR and revalidated ticket by email.
• In order to log in to the above mentioned site, kindly contact your Staff Travel office for the relevant URL or User Name & Password.
• In the event that the above application is unavailable, kindly send your listing requirement to [email protected] 48 hours prior to travel (FYI _ Our weekend is Fri-Sat)

To enable your listing we need the following details:

• Name of passenger(s), Ticket Number, Flights, Dates, Sectors, Employee ID, Date of Hire, Telephone contact.
• For children and infant we will need Date of Birth.
• Where TSA rules apply, we will require Passport number, nationality place of issue, date of expiry.
• Your listing will be initiated and/or completed only if the IET is issued as per the ZEDMIBA SBY IET standards.
• Do ensure that your PC/Laptop has no pop-Up blockers or firewall restrictions which may stop you from logging onto the site.

You can check in via the Emirates website, app, or at the airport check-in counter.

Emirates will not upgrade non-revenue passengers. Normal policy is to upgrade revenue pax to make room for any staff.

Refunds will be permitted after 3 days and until 9 months from date of ticket issue. Beyond 9 months, refunds cannot be processed. Approximate processing time is 29 days. No correspondence will be entertained prior 29 days of refund request. Credit will be made only to the same credit card account used to purchase the ticket.

Special service requests

Not applicable for interline standby staff.

Special meals

For firm bookable tickets, request your staff travel center to use applicable entries.

Seat requests

For firm bookable tickets, you may use 'Manage Booking' option via emiratesstaff.com .

Unaccompanied minors

Not applicable to interline staff. Unaccompanied dependents can only travel if they are over 16 years old.

excluded flights

EK Flight series 4000-7999 and 9000-9999.

[email protected]

refunds email

emirates.com

Emirates flight loads

Download the StaffTraveler app to get accurate, reliable seat availability for Emirates flights.

Non-rev tips

Flying on a stand-by ticket can be challenging. We have gathered invaluable insider information and tips to help you to get on board.

Submit your notes

Add your emirates staff travel notes to stafftraveler.

Please note that this form is  not intended to ask staff travel related questions .

Only use this form to add Emirates tips & notes to the StaffTraveler Airline Notes database.

Questions submitted through this form cannot be answered, as StaffTraveler is not associated with Emirates.

Please note that this form is not intended to submit staff travel related questions as these cannot be answered.

Making staff travel easy and stress-free, like it should be!

Forgot your PIN?

Welcome to groupworld!

We’ve decommissioned emiratesstaff.com to give you access to groupworld, the Emirates Group intranet.

All employees can now access groupworld here, and retirees have access to more news and travel information.

If you’re here to book tickets on TRIPS, take a look at our great Subload destinations first.

groupworld Lite will be unavailable from Saturday, 17 June from 9am to 2pm (UAE time) due to a planned update to our HR system.

Current employees can access TRIPS directly via trips.emirates.com , using multifactor authentication.

TRIPS will also be unavailable during this time. In case of urgent travel support during the outage, please contact [email protected] for active employees and [email protected] for ex-employees.

groupworld lite will be unavailable from Monday, 3 Jun from 4pm to 6pm (UAE time) due to a planned maintenance.

Employees can access TRIPS directly via trips.emirates.com , using multi-factor authentication.

If you’re an ex-employee or retiree, you can email [email protected] .

Contact us: Dubai-based users: +971 4 2133 444 Outstation users: +971 4 2133 333 Retirees: [email protected] IT Service Centre: [email protected]

Enjoy browsing!

The groupworld team

Enter your ID without 'S' and use the keypad to enter your PIN. Click login to continue.

Forgot your Pin? Click here to retrieve your PIN.

here to reset/create your PIN online. --> Forgot your EPIN? Visit HRDirect and click on ‘Easy Access’ at the top right and click on reset EPIN. Alternatively call 708ease(3273) or the IT Service Centre on +97142133444 Your EPIN is confidential, please do not disclose it to anyone.

Click here to generate a new RPIN. For browser IT related issues, write to [email protected] For Staff Travel queries, write to [email protected] Your RPIN is confidential, please do not disclose it to anyone.

Forgot Pin - Click here

Please enter your date of birth in DD-MMM-YYYY format for example: 18-Nov-1976

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How to Contact Emirates Customer Service

Many, or all, of the products featured on this page are from our advertising partners who compensate us when you take certain actions on our website or click to take an action on their website. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money .

Nowadays, airlines make it easy for passengers to book flights, check-in and even request refunds without having to interact with another human being. No matter how simple traveling has become, flight cancellations, delayed luggage and placing award booking on hold can still require speaking with a customer service agent.

Here’s how you can contact Emirates customer service should you need assistance before, during and after a trip.

How do I reach Emirates customer service?

Call emirates customer service number.

If you have a question that requires speaking to an airline agent, you can dial the toll-free Emirates U.S. customer service number at 800-777-3999. This phone number is available from 8 a.m. to 11 p.m. Eastern Time.

If you prefer texting over calling, U.S.-based flyers can use a separate number: 888-320-1576. Whether texting or calling, the same business hours apply.

Chat with an agent

To chat, head over to the Emirates' Help and Support page and start a live chat with a customer service representative from there. The chat feature is available in English language only.

Use social media

For more urgent help requiring real-time assistance from airline consultants, feel free to use X (formerly known as Twitter) or Facebook to reach Emirates customer service 24/7.

Located in any time zone, flyers with social media accounts can tweet @EmiratesSupport or send a direct message to Facebook support at any time of day or night. These channels are available in English or Arabic languages.

Visit the Emirates customer service page

Before you reach out to the airline, you might be able to find some information on its website. The Emirates customer service page has various other pages and forms offering information regarding the following topics:

Dubai Connect stopover services.

Canceling or changing a flight.

Managing a booking.

Refund requests.

Travel health.

Baggage inquiries.

Disruption updates.

» Learn more: How to cancel an Emirates flight

How do I reach Emirates Skywards?

The Emirates Skywards loyalty program doesn’t have a separate phone number. You’ll have to dial the standard helpline at 800-777-3999 or use the live chat feature for questions regarding award flights, including placing flights on hold and booking partner awards.

As an Emirates Skywards member looking to redeem miles with FlyDubai, an Emirates’ partner, you have access to special email addresses, which differ based on your elite level in the program.

For redeeming Skywards miles for FlyDubai flights, send an email to the following addresses:

Blue: [email protected] .

Silver: [email protected] .

Gold: [email protected] .

Platinum: [email protected] .

» Learn more: The complete guide to Emirates Skywards

How do I offer feedback or send a complaint to Emirates?

For passengers looking to share their experience with the airline, Emirates offers two options: submit feedback and file a complaint. You can do so by filling out this form . To simplify the process, log in to your Emirates Skywards account, and your personal details will populate in the form.

Keep in mind that this form isn’t useful for upcoming or current travel and it’s best to call the Emirates customer service phone number in those cases.

Does Emirates give refunds for canceled flights?

If your ticket is eligible for a refund, you can ask for it via a designated refund request form .

Change fees due to COVID-19.

Downgrades.

Excess baggage.

Fully unused tickets.

Paid lounge access.

Partially used tickets.

Seat selections.

Skywards miles redemptions.

Visa deposits.

The refunds will be processed according to the fare rules at the time of purchase.

Only tickets purchased directly with Emirates can be refunded through the contact form. This includes tickets booked through an Emirates contact center, an Emirates ticket office or Emirates.com.

If you purchased your ticket through a travel agent, you must contact them directly, unless it’s been more than 24 months since you booked travel.

As usual, per the U.S. Department of Transportation rules, tickets that originate in the United States are eligible for a full refund if you cancel within 24 hours.

Emirates customer service communication recapped

An airline customer service team is one of those things you hope you never need but are glad it’s there to help you in case you have questions or issues about your trip. Although Emirates provides the answers to many common questions online, some inquiries require human attention.

Emirates makes it easy to reach its support team by offering multiple avenues of contact.

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Frequently Asked Questions

Emirates Passenger Care

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Emirates Customer Service & Help

If you are traveling with Emirates, you can expect excellent customer service and support throughout your journey. Whether you need assistance with flight information, reservations, lost or damaged luggage, customer relations, or their frequent flyer program, Emirates has you covered. To make things even more convenient, you can also download the Emirates mobile app for easy access to all their services.

Contact Information

• Website: https://www.emirates.com
• Phone: +1 800-777-3999

Help, Tips, & Info on Airlines and Flying

Beyond the customer service info provided here for Emirates airlines (EK) , we have much more information to help guide you on your air travel:

• Get a comprehensive overview of the world’s airlines , where you can also drill down and see info on specific airlines.
• To understand the inner workings of EK, read about the corporate structure and Emirates's operations .
• Details on EK Emirates baggage fees and restrictions can be found here.
• Track and status any Emirates flights and avoid unexpected delays or flight cancellations.
• Should you be considering flying on Emirates with your pet, consider these restrictions so you’ll be best prepared.
• Use a third party (or iFly) when doing your flight research. To get the cheapest flights on Emirates , you’ll need to see various sources as each can vary considerably.
• If you have a question about Emirates's check-in process , you can ask an agent at the ticketing counter.
• Want to know what it's going to take and cost to change your flight ticket with EK airlines ? Look no further.

For more details about this airline, including baggage policies, pet policies, and other information, check out the Emirates Guide .

Get Emirates real-time status info here .

Keep in mind that this information can change at any time, so it is best to check with the official airline website for the most accurate and up-to-date information.

Find more help here for your journey through the airport

FlyZed.info

Helping airline employees along their zed journey.

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Emirates Airline, EK (known as "Emirates")

Flight listing policy and procedures, flights excluded, check-in time required, through check-in, useful extra information.

• Emirates requires all Standby passengers to have a listing prior to departure. Listings will not be handled by our Contact Centres nor at the Airport/check in desks, but will be  actioned by our Interline Listing Application or myIDtravel - as per below conditions.
• - Staff passengers whose tickets have been issued by EK (176 document) via myIDtravel must use the same website for their listings.
• - All other interline staff passengers on Emirates (ie other than those ticketed by EK (176) via myIDtravel), should login to Listing Application. - Complete the data required and submit the application for listing. - Once listed, the interline staff will receive a listed PNR and revalidated ticket by email.
• In order to log in to the above mentioned site, kindly contact your Staff Travel office for the relevant URL or User Name & Password.
• In the event that the above application is unavailable, kindly send your listing requirement to [email protected]  48 hours prior to travel (FYI _ Our weekend is Sat-Sun) To enable your listing we need the following details: - Name of Passeneger/s, Ticket Number, Flights, Dates, Sectors, Employee ID, Date of Hire, Telephone contact. - For children and infant we will need Date of Birth. - Where TSA rules apply, we will require Passport number, nationality place of issue, date of expiry.

Your listing will be initiated and/or completed only if the IET is issued as per the ZEDMIBA SBY IET standards. Do ensure that your PC/Laptop has no Pop-Up blockers or firewall restrictions which may stop you from logging onto the site. 

• EK Flight series 4000-7999, 9000-9999 and 2000-2999.
• All flights not operated by EK
• Economy: 20 Kgs and 1 PC
•  Business: 30 Kgs and 1 PC 

Cabin baggage

• For Baggage Dimensions kindly refer  www.emirates.com
• For general information refer www.emirates.com
• Presently for interline staff EK does not haveself-service check-in kiosks (SSCKs).
• For tickets issued via myIDtravel, or when revalidated by EK Listing Application, your ETReceipt will display the check-in time. For further details refer www.emirates.com
• Not applicable for interline standby staff.
• As per ZED Rules.

Multi-Risk Travel insurance

• Not applicable for ZED tickets.

Special service requests

Special meals.

• For firm bookable tickets, request your staff travel centre to use applicable entries.

Seat requests

• For firm bookable tickets, you may use 'Manage Booking' option via emiratesstaff.com.

Unaccompanied minors

• Not applicable to interline staff. Unaccompanied dependents can only travel if they are over 16years old.

Back-up tickets

• EK expect all interline employees to carry back up tickets issued by their employing carrier. EK will not issue ZED tickets for interliners. EK's myidtravel partner airlines can purchase via myIDTravel portals only.

Aircraft configurations

• Refer www.emirates.com

Important: Suspension of flights to/from Tel Aviv

Help and support

General queries:

Contact us worldwide

Baggage portal, email us with your requests.

• Refund request
• Tax Invoice Request Form

Feedback or complaints

• Payment Queries
• Best price claim match
• Change details
• Canceled flight certificate
• Data Access Request Form
• Account query
• Delayed baggage certificate
• Request to carry firearms, weapons and ammunition
• Cancel Classic Rewards
• Delayed flight certificate
• Emirates Dubai Stopover
• Rewards redemption updates
• Proof of travel certificate
• Special assistance and wellness
• Claim miles from a partner
• Complaint follow-up
• Group Bookings
• Traveling with pets
• Lost property form

Website feedback

Formal complaint, all faq topics.

• About Emirates
• At the airport
• Disrupted travel
• Mobile and The Emirates App
• Our other products
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• Your on-board experience
• Baggage and lost property
• Booking with Emirates
• Canceling or changing a booking
• Emirates Business Rewards
• Emirates Skywards
• Our network and codeshare destinations
• Special assistance and requests

Corporate contacts

Emirates Airline Foundation  

Email our media team  

Group companies

Inflight advertising

Facebook official page

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