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Reviews 4.6.

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Another Memorable Experience!

This summer, I just completed my 16 th tour with ACIS. This particular trip, we went to the Canary Islands and Madrid! This was our first time with this itinerary and it didn't disappoint. The restaurants in Madrid were centrally located. Our 4 star hotels in the Canary Islands had all you could eat buffet which included everything you could possibly think of at a resort-like hotel. Our hotel in Madrid was a few blocks from Callao which made enjoying the evenings and the energy of Madrid after dinner. My tour consultant Jill was there for me from the beginning with discussing which trip would be best for our group until the very end! With ACIS, you even get a phone call from your tour consultant prior to departing as well as checking in during the trip to make sure everything is going well. Travelling with other companies at first had us at hotels further from the city center and dinners that had fewer options to choose from at the hotels (even when in the city center). I am already looking towards 2025!!

Date of experience : July 03, 2024

Reply from ACIS Educational Tours

Hi Scott, Thank you for writing such a nice review. Canary Islands!! ..I haven't been there yet but it sounds amazing! Time for your 17th trip! Hope to see you out on the road soon. Thank you, Laura Smart SVP Customer Experience

Costa Rica coast to coast

ACIS continues to delight with this sustainable development / service minded adventure in Costa Rica. I love this trip because of the variety of experience. Our driver and guide were top-notch, helping us feel welcome in Costa Rica. I will continue to incorporate a service element of any future trip I lead with ACIS. I highly recommend leaders requesting a local school visit wherever they go! It was so special to connect in that way with Tico youth.

Date of experience : June 20, 2024

Hi Tamara, Costa Rica will always be one of my favorite places to visit. I love the fact that we can include sustainability and service element to any trip in Costa Rica. The bus drivers really become part of the trip. Hope you go back soon. Pura Vida, Laura Smart SVP Customer Experience

Combined group - Best thing to have happened!

This was my first time as a teacher taking students abroad. My school had not done a trip overseas in some time due to travel restrictions. We managed to get together a small group (consisting of two chaperones, two parents, and eight students) which did not make the minimum for an independent group tour. By day two, the students from both my school and a school in North Carolina had become the best of friends. They were literally crying when they had to say goodbye on our last day! If you are hesitant about being combined with another group, trust me, it may just end up being the best part of the trip! :)

Date of experience : June 15, 2024

Hi Kiera, I am so happy to hear that your groups got along so well!! The purpose of these programs are to learn and change lives, sometimes it can be just by making new friends! Thank you for taking the time to write a review, Laura Smart SVP Customer Experience

Since 1984....

I have been traveling with students and adults since 1984, ACIS/Encore tours is an amazing company providing the best in educational and performance tours.

Date of experience : July 20, 2024

Wow... 1984. Thank you so much for sticking with us. We are so lucky to have so many long standing partnerships. We truly appreciate you! Thank you, Laura Smart SVP Customer Experience

Planning for a trip to Taiwan

Planning for a trip to Taiwan for Spring 2026 was effectively launched

Date of experience : July 23, 2024

Hi Joseph, Glad to hear about your new trip... we just had a group of teachers go there and they said it was amazing. Hope you have a great time! Laura Smart SVP Customer Experience

DO NOT SEND YOUR CHILD ON THIS!!!

DO NOT SEND YOUR CHILD ON THIS!!!! Horrible experience for my daughter. The trip is set up for students only. Then it says parents can also go. We assumed they would be looking out for our daughter since it was advertised that students can go alone. We paid $4800 and she was guaranteed a 7 day stay, 6 games played, a train ride, zip lining, snorkelling, and like I said we assumed she would be taken care of and watched by ACIS. Her flight Monday morning was cancelled. She was stuck in Miami over night and the only way she got a hotel room in Miami is because another parent signed for her to be able to get it since she is under 18. Her luggage was lost in Miami. ACIS didn’t but the other players parent that was with her tried her best to get it. She finally made it to the Dominican Republic Wednesday afternoon. She missed the first 3 days. She only played 4 games and 1 of those was against the other USA team. She missed the opening ceremonies. They didn’t go on a train ride. They didn’t zip line. It is very unsafe the way they have children going from airport to airport and hotels by themselves. It’s definitely not worth the $4800 that we raised and paid for.

Date of experience : July 29, 2024

Hi Sue, I know Liz Rees had reached out to you right after this review and your Facebook post. She wrote "Hi Sue Ellen, My name is Liz Rees and I am the SVP of International Programs at ACIS. I'm so sorry your daughter had this experience on her America's Team trip with ACIS. I would like to speak with you tomorrow to see if we can make things right." She gave you her direct line and then also left a message. Hopefully you were able to connect. I am so sorry for your daughters negative experience with her journey to Dominican Republic. Laura Smart SVP Customer Experience

Spain, France & Italy

Recently returned from my first trip with ACIS and I was thrilled with my experience!! We had excellent hotels, great food and our tour manager David really made the whole trip effortless. I absolutely plan on traveling with ACIS again and can’t wait to plan the next trip!

Date of experience : June 10, 2024

Hi Stephanie, Welcome back. So happy you have found ACIS and we will strive to make all your trips just as great in the future. Thank you. Laura Smart SVP Customer Experience

This was my first trip with ACIS

This was my first trip with ACIS, but it will not be my last. It was an incredible experience starting with my Program Consultant, Beth. She answered my million questions and she always did so in a timely and respectful manner. When I hit the ground, I was nervous, but excited. Our tour manager, Francisco, was top notch. He was so much more than just a tour manager. He will be a lifelong friend. We were a large group of middle school students and our tour of Paris, Nice and Rome was perfect. We saw everything and were so tired, but it was 100% worth it. If you are considering this company, give them a try. I promise you will not be disappointed.

Date of experience : June 14, 2024

Hi Laura, Thank you for taking the time to write a review. I am glad your first trip went smoothly and we can't wait to plan many more with you. Laura Smart SVP Customer Experience

35th ACIS trip!

I just finished my 35th trip with ACIS!! I previously did student trips and now that I have been retired for 12 years I now do adult trips to many different places all over the world! As always, our hotels, meals, tours, and tour managers are all top notch! I wouldn’t travel with any other company but ACIS! Many of my adults have been on 10 plus ACIS trips ! Next is Morocco this fall and Scandinavia next spring! Can’t wait !

Date of experience : April 11, 2024

Hi Dale, Thank you for writing such a nice review. We appreciate our long relationship with you!! Morocco trip looks great...very jealous it is on my bucket list for sure. Have a great time and keep traveling to all these great places!! Laura Smart SVP Customer Experience

I just returned from the best 10 days…

I just returned from the best 10 days of my life with ACIS tours! Top-notch hotels, a fabulous tour guide, and delicious food throughout Italy and France..it really doesn't get any better than that! I am busy planning my next trip with them so that I am not so sad that I had to return home to reality!:)

Date of experience : June 06, 2024

Hi Beth, Thanks for writing a nice review. I am so happy to hear this was a great trip and wish you could have stayed in Europe forever!! We truly appreciate our relationships with fabulous Group Leaders like you, we are a team to make it great. Let's make next year just as great! Laura Smart SVP Customer Experience

The Best Trip with ACIS Yet!!!

The Best Trip with ACIS Yet!!! Evan was the most fun and accommodating tour guide and Nina the most excellent local guide. She knew everything!!! We loved every minute of our full trip, the scenery, food and excursions were beyond expectation. We loved really getting to see Greece, experience the local life and in Evan, made a friend for life.

Date of experience : March 10, 2024

Hi Jenn, Thank you so much for writing a review. Our Tour Managers really make a difference in the trip. I am so glad this was the best ever and hope we can make your next trip the best ever too! Laura Smart SVP Customer Experience

ACIS is top notch

ACIS is top notch. The whole trip was a success from planning and pre-departure; the support and customer service is outstanding, to our group sitting together on the plane, clean hotels in excellent locations, plenty of good food, an excellent tour manager, and a super nice and safe bus driver. I continue to have confidence in this company.

Date of experience : June 03, 2024

Hi Angie, Thank you so much for writing such a nice review. I am so happy that your trip when smoothly and we can't wait to plan another one with you. We truly appreciate that you took the extra time to come here to say nice things! Thanks, Laura Smart SVP Customer Experience

ACIS is THE best tour company

ACIS is THE best tour company. From start to finish, everyone is dedicated to making sure travelers have an amazing experience. Tour managers are knowledgeable, enthusiastic, and dedicated, hotels convenient and high quality, and the food is part of the experience--fun, educational, and delicious!

Date of experience : April 13, 2024

Hi Elizabeth, We strive to be THE best...so thanks so much for taking the time to write nice things about us! Laura Smart SVP Customer Experience

Terrible Experience in Paris

We went to Paris with my son's class. We had three tour guides, didn't follow the agenda, and didn't even get to see sites such as The Louvre. I've tried contacting ACIS numerous times over the last month about my experience and received zero response.

Date of experience : March 28, 2024

Dear Maggie, I understand that our SVP of Sales Liz Rees did get back to you. I apologize for any delay in responding. We do understand there was a problem at the Louvre, and we are terribly sorry for that. The timed entrance was not available which resulted in a long wait to get in and we understand that took precious time in Paris. The fact that you had tickets but just needed to wait was not properly explained by the tour manager. Regarding the multiple tour managers, we sent a US Staff member who was on quality control in Paris to meet your group, as is our standard during peak travel times. When she realized that the relationship between the tour manager and the group was not positive, we made a quick change to have another Tour Manager take over. The US Staff member stayed with your group during the transition time. I am sorry that Paris wasn’t all smooth. I also understand that the weather wasn’t great which can but a damper on what should be a beautiful walkable city. I hope this clarifies a bit about the situation and I know that Liz wrote more detail in her response to you. Thank you, Laura Smart SVP Customer Experience

ACIS took care of every single detail

ACIS took care of every single detail, big and small. All we had to do was enjoy the learning and ride. 100% Recommend!

Date of experience : June 27, 2024

Hello Edna, Thank you so much for the review. I know Jill loves working with you. Thanks again, Laura Smart SVP Customer Experience

ACIS A+ Experience

This is my second time traveling with an ACIS tour group and I can't imagine trying to book all the venues and arranging travel to so many experiences on my own. For people wanting to maximize their experience abroad, I highly recommend the investment in touring abroad with an ACIS guide. There is no way I could have managed this on my own so seamlessly. Worth every penny.

Date of experience : March 08, 2024

Hi Jill, Thanks for the review! It is amazing how much you can see when it is all planned out. I truly appreciate our overseas team taking all the guess work out of it, so when you do have free time you can enjoy it! Thank you for taking your second tour...and I hope it is only second of many. Laura Smart SVP Customer Experience

We just returned from our second trip…

We just returned from our second trip with ACIS. Our Regional Director was very information, made herself available to answer any questions, and guided us through the process as this was my first time leading a trip. Although both trips were incredibly different from one another (went to Italy last year and Japan this year), the trips were very organized. There is a lot to process, but we visited many important locations. I liked how the trips were catered to my content area, art. Even though I had photography, ceramics, and painting/drawing students, there were activities and events that was interesting to everyone. Make sure you make that clear to ACIS before you decide on your trip!

Date of experience : March 29, 2024

Hi Anita, I am so happy you had a great experience is two such different countries. ACIS does pride itself on being able to customize to what teachers really want on their overseas programs, so such great art content in both Japan and Italy. I am sure your students learned so much! Can't wait to see what you do next. Laura Smart SVP Customer Experience

ACIS came to our rescue with diverted flight to Paris!

Our recent direct flight to Paris from SFO was diverted due to engine issues. With long hours at the airport, re-routing, and ticketing issues, ACIS stepped in and covered day hotel booking & reimbursement. ACIS also was available by emergency call to facilitate airline booking and hotel reservations. I felt reassured knowing what to do with ACIS when we had baggage issues and delays. If ACIS wasn't so supportive, I would have completely had a melt down.

Hi Rachel, I am so sorry that you had flight issues, that is always stressful but especially when you are leading a group. I am glad you felt supported when this was happening, we truly believe that our support system is the unknown extra something that makes ACIS what it is. We hope nobody ever has to use it....but when you need it we will be there! Thanks for talking about this experience in a review. Now that you know it is there hopefully you will never need to use it again! Laura Smart SVP Customer Experience

Amazing trip to France

Amazing trip to France! I used ACIS to plan a trip to France for a group of students ranging in age from 7th grade to high school seniors. We had a fantastic guide, great meals, centrally-located hotels, knowledgable guides, and exciting activities. It was a phenomenal trip and I will use them again in the future!

Hi Emily, Thank you for your review. What a range of ages, so happy that the activities were good for all. We can't wait to plan another trip for your school. Laura Smart SVP Customer Experience

TWO of the BEST Trips Ever!

I toured Greece in June, and Scotland/Ireland in July and they were two of the BEST trips ever! Despite some chaos in the travel industry, ACIS made everything seamless and worry-free! Our Tour Managers, Edoardo D'Ardia and Stan Pretty, were kind, funny and incredibly adept at making things fun! Top notch hotels, centrally located, great food, and every moment just shone with fun and interest. Two wonderful groups of travelers, two amazing trips. Can't wait for next summer!

Date of experience : July 12, 2022

Hi Colleen, I am so happy to hear that you had TWO great trips!! Edo and Stan are fabulous...I will be sure to send along your review. We truly appreciate your partnership and look forward to making next summer even better! Thank you, Laura Smart SVP Customer Experience

ACIS Educational Tours

Review Highlights

“ There were 19 of us in our group and we had a full time tour manager who went way out of his way taking care of everyone. ” in 6 reviews

“ Previously I traveled with ACIS to Costa Rica ... ” in 2 reviews

“ Our guide related well to students and adults alike, and everyone we came in contact with was kind and accommodating . ” in 2 reviews

Location & Hours

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343 Congress St

Boston, MA 02210

A St & Farnsworth St

Waterfront, South Boston

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About the Business

ACIS is the premier educational travel partner for teachers, students and adults who want to learn about and experience the world through international travel. ACIS develops and operates unique, expertly crafted 9-15 day group tours to destinations in Europe, Asia, Latin America and the Caribbean. Our core business consists of high school groups studying foreign languages, history, art and social studies. They are led by teachers who are passionate about engaging their students in different ways to enrich their learning, and who are themselves, "students" of the world as demonstrated by their love of travel. …

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Overall rating

Can't reach anyone at all. Terrible customer service, and our child has not even departed yet! the (apparently very inexperienced) "customer support specialists" can't even manage to sign their NAMES nor answer basic questions via email. OH WAIT, you can waste an hour of your busy workday calling and listening to an annoying voice yap and yap with idiotic answers to NO QUESTIONS AT ALL, or you can ChAt WiTh OuR SuPpOrT SpEcIaLiStS DOH.

This company is misrepresenting the tours. It is a clear case of bait and switch, promising admittance to certain attractions then cancelling them once you are there. They provided another "experience" in place of the one being cancelled-the Louvre visit in Paris was cancelled and a virtual reality tour of Notre Dame was provided instead. What a joke. This is NOT an equal experience. We had a horrible time on our trip and I would NOT recommend using your hard earned money to line the pockets of this corrupt business. I reached out to them for reimbursement of my fees and was denied and given a generic answer that they provided to the other families who complained about the trip. They should be ashamed.

I don't recommend this Tour company. I purchased the 100% Refund policy and had to cancel my daughter's trip within the timeframe given. When I cancelled, I was told it will be "within 45 days to receive my refund". I was ok with that. But it ended up being a refund that was piecemealed. A portion to my checking account. A check sent in my daughter's name?? And then beyond the 45 days I still was outstanding $1,900. I kept getting emails with push back and excuses that didn't align with what was on their website. If you run into problems, contact the Attorney General's Office of Massachusetts and open a complaint. (AG's office told me they had multiple complaints filed against them; they were ultimately resolved). They stepped in and helped me retrieve my money. Good Luck!

I went to Spain with this agency and it was a horrific experience. I do not recommend this travel agency to anyone, it's a waste of money. Our tour manager, Almudena, was incredibly disappointing, unfriendly, and undeniably inflexible. The itinerary's are packed and "free time" to explore the city on your own are incredibly limited and non-existent. If your looking to explore a country, and have a great experience, this is not the agency for you. Our group was additionally abandoned by the agency following the airline cancelling our flight home. Customer service is also incredibly difficult to get ahold of; I complained in June and didn't hear back until August. I also felt my complaint was completely brushed off. Overall, I do not recommend this agency at all.

My trip was canceled due to the pandemic 2 years ago. They refunded some of my money, not all of it, then gave me a voucher with $1,000 credit. This year I tried to redeem the voucher. They never pick up the phone. Only once have they actually picked up so that I could talk to a live person. I began exchanging emails with a representative. They wouldn't let me choose my own tour, I had to pick a fixed date tour. The one I chose turned out to be full and the only option left is the most expensive one. They said I'm already late for registration and that I have to pay in full ASAP. I tried to call them and they won't pick up, and I know they're not closed yet!

The clunkiest website and the absolute worst customer support I have EVER experienced. The sign up process is painful and they wanted to charge me $175 to "reactivate my account"..... yup, read that again.... they wanted to charge me $175 so I could simply sign up for a trip because I "waited too long" between creating the account and putting down a deposit. Unbelievable.

ACIS refused to refund the deposit for our tour when Covid hit. They offered a travel vouchers for later use. We contacted them to confirm the expiration date of the voucher and was told a different date that what was printed on our vouchers (we misplaced our vouchers with a lot of things going on). We told us it was Dec 2022, but when we later found our vouchers, late this year, the actual expiration date is Dec 2023. It was too late to do anything, We contacted them with the email trail of their rep giving us the wrong date, but they refused to accept our request of extending for 12 months so we can plan. They don't even accept the fact that their representative made the mistake. I understand that it was printed on the vouchers, But not to even considered the entire situation does not show that they are good people to work with. There is no person to talk to, just a chat line and they just disconnected me on the chat line when I discuss the issue. They keep our $2000 for what exacly the service provided, when everyone refunded our airfare, hotels due to covid?

Poor communication and customer service. Acis was charging my credit card as American Council and not sending receipts. They then failed to communicate when my account went negative and attempted to charge double. Customer service did the bare minimum to resolve the issue. Let's hope the trip goes better.

This time last year I was returning from a trip to France with my daughter's HS. Ah...the memories! About 20 years ago I went to France with my mom's French class with another tour company, not quite this caliber. ACIS, our guide, bus drivers, and it helps to have a good teacher that is leading the trip. After reading some negative reviews I feel that someone didn't share the proper information or someone didn't read the details. Our trip was about $4000 for 11 days in France - Paris, Loire Valley, St Malo, Rouen, and back to Paris. The level of hotels were wonderful, only one without AC, but I enjoyed the window open with a breeze. Showers were nice and great breakfasts. Limited elevators at one, but only two flights of stairs. After all the walking we did, a couple flights of stairs isn't a problem. The guide, Sonya, was magnifique! We followed a schedule everyday and we saw as much as possible. She had heard me mention Fragonard and ended up finding some time to stop by. WOW! By my fitbit measure, we walked about 12,000 steps each day. Bus drivers were fabulous with getting our luggage off and on the bus, getting us through crazy busy streets and super friendly. If you are going for relaxation...this is not it. This is a GO GO GO way to travel, but we saw so much. Would I do it again? You bet! We have a wonderful French teacher to lead them again. My #2 daughter and husband are going June 2019. I can't wait to hear about their trip.

Our fabulous hotel in Paris

The beginning of our yummy food in France. Meals were top notch.

We had to cancel our sons trip, at the appropriate cutoff date, due to COVID-19. Today has been exactly 2 months before any refund began in no less than 10 transactions at odd amounts, not even the amounts we paid at ANY time. Not only are they still short $1,189 from even showing up they are not honoring the insurance revision of everything refunded with the exception of $50. No one will return your call or communicate with you but they have specific deadlines when you have to pay them. I would not recommend anyone I know or don't know for that matter to do business with this company! We had the ultimate plan and should have been refunded all but $50 yet they are keeping $370 for whatever reason they have yet to explain! I was made to choose a rating star otherwise it would not post but in reality I would give them NO STAR rating!

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WHAT MAKES US AMERICA'S TEAM?

At America’s Team, we are passionate about Changing Lives Through Sports. This belief goes beyond a simple slogan;  it’s a testament to how sports have profoundly enhanced our understanding of ourselves, others, and the world.

Inspired by this, we envisioned a new way to experience global cultures—by engaging with them through sports.

CHANGING LIVES THROUGH SPORTS

To make this vision a reality, we’ve partnered with ACIS (American Council for International Studies). For over 30 years, ACIS has been dedicated to crafting transformative educational tours of the highest quality. Their proven success in creating impactful experiences aligns perfectly with our mission. Together, we are excited to offer you an unforgettable journey, blending sports

and cultural exploration to enrich your perspective and create lasting memories.

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