where is the viking mississippi cruise ship now

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Viking Mississippi

Viking cruises.

• Year of built 2022
• Length (LOA) 114 m / 374 ft
• Passengers 386
• Destination LA CROSSE, WI
• ETA September 16, 13:00
• Temperature

There's a major new player in North America river cruising as of this week

Fast-growing Viking 's long-awaited move into North America river cruising has finally begun.

The river cruise giant on Saturday quietly launched its first sailing on the Mississippi River — a seven-night voyage from St. Paul, Minnesota, to St. Louis that will include calls at river towns in four states.

The trip is taking place on the 386-passenger Viking Mississippi , a new five-deck ship that the company has had custom-built to operate on the Mississippi River and its tributaries.

The date for the vessel's first voyage had been in flux in recent months due to delays in its construction, with several initial sailings canceled, and the line didn't put out an announcement about its startup over the weekend. The ship originally was scheduled to debut in June.

Built over the past two years at a shipyard in Louisiana, Viking Mississippi is a modern-style vessel, featuring the same streamlined Scandinavian design that's found on Viking ships in other regions of the world. That makes it different from many river cruise vessels on the Mississippi River, which often have a traditional steamboat design with big paddle wheels, fluted stacks and gingerbread-ornamented wheelhouses.

Mississippi River cruising has been making a major comeback over the past decade after years of decline. Connecticut-based American Cruise Lines entered the Mississippi River cruise market in 2012 with one vessel and now has five on the river. Three are modern in design and two are traditional paddle wheelers. The company is in the midst of adding more.

Florida-based American Queen Voyages has added two traditional Mississippi River paddle wheelers to its fleet since 2017, tripling the number of vessels it has on the Mississippi River and its tributaries. The company has long operated the best-known Mississippi River vessel, the 436-passenger American Queen.

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Viking has been eyeing an expansion into Mississippi River cruising for many years. The company currently dominates the market for river cruises in Europe aimed at North Americans. It's also a significant player in river cruises in Asia and on the Nile in Egypt (where it just began a significant expansion with a stylish new ship ). But it has never offered voyages on rivers in North America — the home of the majority of its customers.

Viking Mississippi is one of 16 new vessels that have recently joined or will soon join the Viking fleet. Unlike some cruise brands, Viking continued to expand its fleet rapidly during the COVID-19-related industry downturn.

Viking now operates 80 river ships around the world, as well as seven traditional ocean ships and a recently unveiled expedition-style ocean ship .

Viking CEO Torstein Hagen founded the company in 1997 with four river vessels. As recently as 2012, it operated just 29 ships. The privately owned brand, which now has 10,000 employees, has been one of the fastest-growing cruise operators in history.

Many of the features on Viking's new Mississippi vessel will be familiar to Viking fans. The ship has a two-deck-high Explorers' Lounge at its front offering sweeping views through walls of glass. That's a signature of Viking's ocean ships.

Viking Mississippi also has one of Viking's signature Aquavit Terrace dining spaces serving food in a casual setting. Another eatery, River Cafe, serves the same Norwegian specialties found at the Mamsen's area of Viking ocean ships, plus other cuisines.

Other notable features include an outdoor seating area at the front of the vessel called The Bow and a sun terrace at the back of the ship with an infinity plunge pool (something found on Viking's ocean ships, too).

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Additional public areas include The Living Room, an interior sitting and entertainment area that is the central hub for passengers. It's near The Restaurant, the main eatery that serves up regional cuisine as well as classic dishes.

Seven categories of cabins on Viking Mississippi range from 268 square feet to 1,024 square feet in size — the latter being among the biggest cabins on any Mississippi River vessel. All have outdoor views and feature either a walk-out balcony or a French balcony.

In addition to sailings between St. Paul and St. Louis, Viking Mississippi will operate three other itineraries during its initial year: seven-night trips between New Orleans and Memphis, seven-night trips that sail round-trip out of New Orleans, and a 14-night itinerary that goes all the way from New Orleans to St. Paul.

Port stops include such Mississippi river destinations as Baton Rouge, Louisiana; Natchez and Vicksburg, Mississippi; Hannibal, Missouri; and Dubuque, Iowa.

Fares start at $3,999 per person for a seven-night voyage.

In keeping with Viking's no-nickel-and-diming philosophy, fares include a complimentary shore excursion in every port as well as all onboard meals, port charges and taxes, beer and wine with lunch and dinner, and onboard Wi-Fi access.

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Sail 'right in the heart of the US' on Viking's new Mississippi River cruise ship

Viking has brought American travelers to destinations around the world on its cruises, but until now has not had a river ship based in North America.

The company operates close to 100 river and ocean vessels, and 82% of its guests come from America, Torstein Hagen, Chairman of Viking, told USA TODAY.

"But we had one white spot on our map, and it said 'USA,'" Hagen said.

That was part of the motivation for the company to design its first vessel purpose-built for the Mississippi River, aptly named Viking Mississippi. The five-deck ship welcomed its first guests in Saint Paul, Minnesota, on Sept. 3.

The ship will sail itineraries on the Upper and Lower Mississippi River between St. Paul and New Orleans, where Hagen said Viking saw an opportunity to sail a modern ship in the company's style "right in the heart of the U.S., where all our guests come from in the first place."

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"It's a wonderful country you have, and I'm proud that we can play our role in it," he added. 

Here's what guests can expect from Viking Mississippi.

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What can guests expect from the Viking Mississippi?

The Viking Mississippi will sail itineraries on the Upper and Lower Mississippi River between St. Paul and New Orleans.

The ship has 193 staterooms, all of which are outside, and can accommodate up to 386 passengers, according to a news release . Across seven cabin categories, rooms range from 268 to more than 1,000 square feet, and each has a French balcony or private veranda, heated bathroom floor and king-size bed.

The ship boasts a 360-degree promenade deck that wraps around the ship, along with a sun terrace that has a glass-backed infinity pool and a library curated by Heywood Hill, a bookstore in London.

Dining options include The Restaurant, the ship's primary eatery featuring classic dishes and regional offerings on rotating menus, and the indoor-outdoor River Café, which serves both American food such as Southern barbecue, and Norwegian cuisine from Mamsen's, a flagship Viking's offering that has a separate counter within the café.

As part of their cruises, guests can also take in lectures on topics such as the history, architecture and art of the region, and attend performances of local music, from Delta blues to New Orleans jazz.

How much does the Viking Mississippi cost?

Available rooms on a Jan. 7 round-trip cruise from New Orleans, with stops in Baton Rouge, Louisiana, and Natchez, Mississippi, among others, start at $3,999 per person based on double occupancy, according to Viking's website .

The fare includes port taxes and fees, a shore excursion at each port, complimentary Wi-Fi, all meals, wine, beer and soft drinks with lunch and dinner, and more.

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What else do travelers need to know?

The Viking Mississippi has nine accessible staterooms. Viking asks guests with disabilities to travel with "an able-bodied companion who can assist them as the staff is not permitted to lift guests or push wheelchairs," according to its website .

Passengers who use wheelchairs must bring their own – with the exception of emergencies – and fill out an accessibility form at least 30 days before their trip. They can request a copy of the form by calling 1-877-668-4546.

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Viking Mississippi Cruise Ship

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Viking Mississippi Overview

The mighty Mississippi River is home to Viking River Cruises’ latest innovation in river cruising, Viking Mississippi . Holding just 386 guests, this modern, luxurious ship is the perfect accommodation for exploring America’s heartland. Featuring Viking’s signature clean design, Viking guests will be delighted to explore a familiar space, revamped to pay homage to the incredible destinations through which Viking Mississippi sails. Make sure you try the River Café, a new onboard restaurant featuring American fare and classics from the Viking Rivers mainstay, Mamsen's! From the bayou of New Orleans and the excitement of Bourbon Street to St. Paul, the “Last City in the East,” there is something for everyone along the Mississippi River! One thing is for sure – Viking Rivers finds culturally enriching activities all over the world! During your cruise on Viking Mississippi , guests are treated to a unique view of how Scandinavian culture influenced the development of the American Midwest while enjoying uniquely American classics like Wisconsin cheddar. What are you waiting for? It is time to explore America aboard the Mississippi River with Viking!

• Passenger Capacity: 386 (double occupancy)
• Year Built: 2022

• Sun Terrace & Infinity Plunge Pool Imagine having a drink in the flawless infinity pool onboard Viking Mississippi while the Gateway Arch stands tall in the distance, welcoming you to the American West.  

• River Café Featuring classic American fares and guest favorites from Viking Rivers’ staple eatery, Mamsen’s, the River Café is an all new way to enjoy meals with Viking in an exciting destination!  

• Aquavit Terrace A beautiful dining space, the Aquavit Terrace is a great place to enjoy some BBQ while dining al fresco.  

• Explorers’ Lounge & Bar You are exploring, right? So you deserve this drink. Head down to this regally appointed lounge for a nightcap with your new friends!  

Viking Mississippi Cruise Destinations

Learn about the cultures of the world by sailing on the thoughtfully crafted river cruise itineraries that Viking River Cruises has created. Year in and year out Viking is always expanding their offerings, starting with cruises in Russia, Viking has ships sailing through Europe’s major cities on rivers like the Seine, the Danube and the Rhine. They also offer sailings on the Yangtze in China and the Mekong in Southeast Asia. Recently, Viking introduced a few itineraries on the Irrawaddy, which travels through Myanmar, also known as Burma, which has recently been opened to tourism. Start your cultural immersion today by booking a Viking River Cruise.

U. S. River

Explore the Mighty Mississippi with Viking, diving into the history of the American heartland while sailing by iconic sights.

Viking Mississippi Departure Ports

Enrich your life with a cruise on a Viking river ship. This river cruise line is devoted to giving their passengers a cultural curriculum. The cruise line has a wide array of ships sailing rivers like the Seine, Rhine, Danube and Elbe in Europe, but they also explore Asia, Russia, and Egypt. You can catch a Viking cruise in Paris, Odessa, Budapest, Bangkok and Beijing. Call the Cruise Web today to get started on your Viking River cruise vacation!

New Orleans, Louisiana

The Big Easy is one of the world’s most fascinating cities and a melting pot of culture, food and music.

Viking Mississippi Deck Plans

Viking mississippi staterooms.

Balcony (DV1)

Balcony (dv2), balcony (dv3), balcony (dv4).

Balcony (PV1)

Balcony (pv2).

Balcony (V1)

Inside (FB)

Suite (ES1)

Suite (es2).

Suite (PS1)

Suite (ps2).

Suite (TS1)

Photo gallery for viking mississippi cruise ship.

Let Viking be a window to your world. Check out this photo gallery of their ships, including the revolutionary Longships, to get a sense of what you can expect on a river cruise with Viking River Cruises.

Viking Mississippi in New Orleans

Explorer Suite on Viking Mississippi

Suite living room on Viking Mississippi

Penthouse Verandah stateroom on Viking Mississippi

Explorer's Lounge on Viking Mississippi

Viking Mississippi's Aquavit Terrace

Infinity plunge pool on Viking Mississippi

Viking Mississippi River Cafe

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Learn More About Viking River Cruises

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Learn about Viking River Cruises' handicap accessible river ships and accommodations for guests with special needs or disabilities.

Savor fresh dining aboard Viking River Cruises, including the Main Dining Room with local specialties and the Aquavit Terrace indoor/outdoor dining venue.

Entertainment

Enjoy Viking River Cruises' onboard entertainment, including performances by local musicians, singers, dancers and chefs, as well as lectures about cruising regions.

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Participate in Viking River Cruises' onboard activities, including Cultural Curriculum enrichment courses, quiet libraries, relaxing sun deck lounges and lots of sight-seeing.

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Learn about Viking River Cruises' exceptional onboard service, concierge amenities and an amazing service guarantee. Plus, view Viking River Cruises' awards.

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Most of Viking River Cruises' ships lack spas and fitness centers, but staying fit is easy with a wide variety of immersive shore excursions.

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Explore Viking River Cruises' stateroom retreats, including Explorer Suites, Veranda Suites and Junior Suites, as well as veranda, French balcony, deluxe and standard staterooms.

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Learn about cruising with children aboard Viking River Cruises. There isn't a formal youth program, but children can still enjoy Viking Rivers' immersive experience.

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First Look at Viking’s New Cruise Ship for the Mississippi River

After years of anticipation, Viking will finally start offering cruises on the Mississippi River in 2022.

Hosting 386 guests in 193 all outside staterooms, the new state-of-the-art Viking Mississippi is inspired by Viking’s award-winning river and ocean ships and will feature clean Scandinavian design, as well as public spaces that are familiar to guests but that have been reimagined for Mississippi River voyages.

Purpose-built for the Mississippi and currently under construction in Louisiana, the five-deck ship’s cutting-edge design, expansive windows and comfortable amenities will make it the largest and most modern cruise ship in the region.

All Outside Staterooms: Guests can choose from an unparalleled seven spacious stateroom categories that range from 268 sq. ft to 1,024 sq. ft: Veranda, French Balcony, Deluxe Veranda, Penthouse Veranda, Penthouse Jr. Suite, Terrace Suite and Explorer Suite. All staterooms feature a private veranda or French balcony, king-size bed with luxury linens, large flat-screen interactive TV, mini-bar, large glass-enclosed shower, heated bathroom floor and 24-hour room service.

Viking Suites: Viking Mississippi will have some of the largest true suites on the river, with every suite featuring two rooms and a full-size veranda off the spacious sitting room. Guests in Penthouse Jr. Suites (400 sq. ft.) and Terrace Suites (425 sq. ft.) receive early stateroom access; expanded double-sink bathroom; mini-bar with alcoholic beverages, soft drinks, water and snacks replenished daily; welcome champagne; and laundry, pressing and shoe shine services. Guests in the expansive Explorer Suites (657 sq. ft. to 1,024 sq. ft) also receive a wraparound veranda and complimentary Silver Spirits Beverage Package.

Explorers’ Lounge & The Bow: Familiar to Viking’s ocean guests as one of the most popular onboard public spaces, Viking Mississippi will also feature an Explorers’ Lounge near the bow of the ship. The sun-filled, two-story Explorers’ Lounge has floor-to-ceiling windows that open to The Bow, a unique outdoor seating area at the front of the ship where guests can relax and enjoy ever-changing riverside views.

River Café : From American classics to Mamsen’s Norwegian specialties, this indoor/outdoor dining venue on the top deck will offer alternative restaurant dining in a casual al fresco setting.

Aquavit Terrace : A public space beloved by many of Viking’s ocean and river guests, Viking Mississippi will also feature a revolutionary Aquavit Terrace on the top deck, providing a casual dining space ideal for an American barbecue experience. Combined with the River Café, the Aquavit Terrace will provide the most al fresco dining on the Mississippi.

Sun Terrace with Infinity Plunge Pool: Similar to Viking’s ocean ships, Viking Mississippi will have a glass-backed pool experience at the aft, allowing guests to take a dip while fully surrounded by their destination.

The Living Room: Clean Scandinavian design paired with American influences, the Living Room on Deck 1 is designed for socializing, relaxing and entertainment. Nearby, the quiet corner of The Library, is a perfect place to discover a new book.

The Restaurant: This main dining venue on Deck 1 will serve daily-changing menus featuring delicious regional cuisine and always available classics prepared with fresh, local ingredients.

Full 360-Degree Promenade Deck: Guests can stroll the entire ship outside on Deck 1, stretching their legs while viewing scenic landscape and regional wildlife.

Enrichment On Board and On Shore: Connecting guests to their destinations through authentic experiences is central to Viking creating “the thinking person’s cruise.” A focus on cultural enrichment on board Viking Mississippi means that guests will enjoy Destination Performances that represent the most iconic music of the region—as well as Guest Lecturers that shed light on the region’s art, architecture, history, culture, natural world and more. And only The Viking Way of exploration provides guests with itineraries that feature Privileged Access, Local Life and Working World experiences, opening doors to places otherwise difficult to visit.

On Viking’s Mississippi River itineraries, guests may choose to take a guided kayaking trip in the Louisiana bayou; visit a working farm in Quad Cities; or immerse themselves in Cajun culture during a Privileged Access excursion to the Rural Life Museum of Louisiana State University.

Sustainable Features: Solar panels, LED lighting, floor-to-ceiling windows that maximize natural light and an energy-efficient hybrid propulsion system will make Viking Mississippi the most environmentally friendly passenger ship on the Mississippi River.

Viking Inclusive Value: Every Mississippi River cruise fare includes everything guests need, with no surprises or hidden fees. Cruise fares include one complimentary shore excursion in each port of call, all onboard meals, and all port charges and government taxes. Guests also enjoy many complimentary amenities as part of their fare, including beer and wine with lunch and dinner service, lectures, alternative dining at no extra charge, self-service launderettes, 24-hour room service and free Wi-Fi.

2022-2023 Viking Mississippi Inaugural Voyages

• America’s Heartland (8 days; St. Louis to St. Paul)
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• Southern Celebration (8 days; New Orleans–Vicksburg–New Orleans)
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Viking Mississippi

Hosting 386 guests in 193 all outside staterooms, the new state-of-the-art Viking Mississippi is inspired by the line's award-winning Viking Longships® and ocean ships and will feature clean Scandinavian design, as well as public spaces that are familiar to guests but that have been reimagined for Mississippi River voyages. Purpose-built for the Mississippi, the ship’s cutting-edge design, expansive windows and comfortable amenities will make it the first truly modern cruise ship in the region.

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Views, pro and con, on the new Viking Mississippi River Cruises.

By janetcbl , September 24, 2022 in River Cruising

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Would people who have been on the new Viking Mississippi River cruises please comment, pro and con, on their experiences. We are booked on this in 2023 and I have questions whether this cruise is up to the usual Viking cruise standards. Thanks!

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You are correct, it is very quiet.  Even over on the River Cruises forum.  Not a peep... 🍸

https://www.cruisecritic.com/memberreviews/regions/north-america-river-cruises/

Here is a well written review. I found it on CC under Members Review: North America River cruise review.

• 3 weeks later...

We sailed September 10-17 (St Louis to St Paul  w/pre & post stay)

On disembarkation day, we were scheduled for a Panoramic Twin Cities excursion w/hotel transfer (as part of the $699pp post stay package)

The tour was scheduled 8:30 to Noon and we were to tour St Paul & Minneapolis. During the tour, the guide announced that the driver was contacted by Viking and asked to return to the ship to transport other passengers so our tour would be cut short. We did not get to Minneapolis and were dropped at the hotel at 10:45am. The hotel was not expecting our group of 26 until Noon and the people at the Viking desk were in the midst of getting all the pre-stay people checked out and onto buses to go to the ship. (to add salt to the wound, 2 empty buses sat at the hotel for over an hour as all of the pre-stay hotel guests went to the boat on 1 bus)

While we were on the tour, the guide said he was in no rush as his afternoon tour had been canceled. This was our first "hint" that the optional tour we booked (and re-confirmed with the shore excursion manager on board on Thursday)  to the Minneapolis Institute of Art & Sculpture Garden 1:00-5:00 pm ($69 each originally paid from my checking account/which was refunded - then paid with Shipboard Credit) was canceled. The representatives at the Viking Desk at the Hotel St Paul had no information on an optional afternoon tour so we were told to assume it was canceled.

Viking charged this tour to our SBC so the amount we had left at the end of the cruise did not cover all the gratuities and my credit card was charged the balance due on gratuities.  This  charge needs to be refunded because the SBC for the canceled tour would have covered the gratuities.

At no time during the cruise was the on-board information on the TV or the Viking Voyager app (on our phone) accurate or up-to date which made it nearly impossible to keep track of SBC or excursions (every single one was altered) 

Embarkation Day - Viking asked us to do comfort check-in on-line before we departed. Yet, everyone stood in the same LONG line to get to the check-in. Despite having our boarding pass in hand, photo uploaded, and credit card registered, the employee checking us in redid the entire process. 

We visited guest services at least 3x on embarkation day --

Explorer Suite 300 had no hairdryer, no batteries in the safe, vanity lights not working, heated floor not working, anti-fog mirrors not working, bathroom outlet was replaced 2x during our cruise. It was finally determined that there was an electrical issue in the bathroom that could not be fixed without ripping up our bathroom floor.

There was ONE small drawer in the bathroom for storage. There was no place in the shower to put shampoo, soap, etc....not a shelf, or cut-out, or even a caddy hanging around the shower head.

We had to request towels, do not disturb sign, room service menu, glasses for beverages (and when the glasses weren't changed, we had to request clean glasses daily)

The curtains in the LR area were not installed properly on the rods and it was almost impossible to open/close them in order to have a view out the front of the ship.

The table on our balcony was extremely wobbly (enough that a beverage was not safe on the table top)

The first time we tried room service for breakfast (bc we had an early excursion) we chose the 7:30-7:45am delivery. At 8am we called guest services (everything goes thru guest services - it's the only extension on the phone) and breakfast came shortly thereafter (with a few items missing)

The forward elevator was out of service except for day 5 when they took a part from one of the 2 mid-ship elevators to see if that's what was wrong with the forward elevator.

Whenever you ordered a cocktail from the beverage menu in the bar,  the bartenders (who were wonderful - there were only 2) had to check the ingredients to make sure they had everything to make the cocktail. No Aquavit, no lemonade, no diet coke after day 4, and most of the wines in the Silver Spirits package were unavailable. One evening, the Food/Beverage manager brought me the wine menu and told me he had personally marked the available wines. I made a selection and he returned to tell me, he made a mistake, it wasn't available.

For the most part, the staff is severely undertrained and they are struggling to do their best.

When we ate in the restaurant, at every dinner, something was forgotten (a soup, a side, etc...) 

When we ate upstairs at the Cafe (buffet) it was difficult to get their attention so we could get water, coffee, beverage....

Outside of the restaurant, there was an electronic board with the dinner menu posted. EVERY night, the menu we were given once seated did NOT match the posted menu on the board. So if we made our decision to eat in the restaurant (sit-down) based on the posted menu, instead of the upstairs buffet, we were often disappointed.

Friday night we went to dinner at 7pm (restaurant hours were 6-8:30) and they were already out of the soup.

Excursions/Time in Port:

Mon 9/12 - Burlington IA - port canceled/excursion refunded to SBC 

Tues 9/13 - Quad Cities (8am-12:30) our morning excursion was changed to 9am and reduced from 3.5 hours to 2.25 hours/our afternoon excursion was canceled and refunded to SBC 

Wed 9/14 Dubuque IA (8am-12:30) - our original all-day excursion was canceled ( refunded to SBC and  balance refunded to my checking account)

We made new selections that were charged to our SBC 

Thurs 9/15 - La Crosse WI (12:30-4:30pm) we were originally scheduled to be there in the morning, so our excursion was changed 3x from 9am, then 12:30, finally 1:00pm. The excursion was shortened from 3 hours to 2 hours.

*even though 4:30 was back on board time; they had a special performer from 3:30-4:15/ we missed it*

Fri 9/16 - Red Wing MN (1-7pm)  we were originally scheduled to be there in the morning, so our morning excursion was canceled. The optional tour we had selected for the afternoon was changed from $99 pp to "included." The money was refunded to my checking account.

* they told us we would arrive at 1pm; but the boat docked at 9am - it was good that we could get off and explore on our own  before  our afternoon tour; but ultimately there was no need to cancel the morning excursions.*

Based on the the very short durations in port &constantly changing port times; it is clear that Viking isn't prepared to navigate the Mississippi.

We had 230 guests on our sailing (386 is total capacity). When they sail at full capacity, the common areas are going to be overcrowded. As it was, it was a challenge to find a seat in the Living Room for programs, in the Cafe for breakfast/lunch and one evening we had to wait for a dinner table (even a sharing table)

It is obvious there are "workers" on board; we saw them every day in the cafe eating breakfast and at dinner either upstairs at the buffet or in the restaurant.

Overrall, a very disappointing trip. Viking did not live up to their reputation.

In hindsight, I wish they had canceled us until the boat is finished and they figure out how to navigate the Mississippi. 

Sounds like a very "unique" cruise.

If you have not done it already, you need to contact Customer Relations and explain how dissatisfied you are.

TY...Customer Relations was contacted immediately upon our return home. 

2 hours ago, MrMarvin said: TY...Customer Relations was contacted immediately upon our return home.   

Thank you for such a calm and professional review of what was clearly a highly disappointing experience - so nice to see this versus some of the reactions that people post on CC.

I would expect that providing Viking with your document and details will result in a satisfactory result - hopefully you'll be able to take the time to update us when you have some resolution. 🍺 🥌

5 hours ago, MrMarvin said: Embarkation Day - Viking asked us to do comfort check-in on-line before we departed. Yet, everyone stood in the same LONG line to get to the check-in. Despite having our boarding pass in hand, photo uploaded, and credit card registered, the employee checking us in redid the entire process. 

Your entire review is super disappointing to hear but the above reflects our experience on our Viking Ocean voyage last year.  We did all the online pre boarding requirements - inputting vaccine info, credit card, etc but at check in we had to sit in a room with the other embarking passengers (this was Feb 2022 when Omicron was a big concern and Viking was testing daily) and wait for our turn to approach the desk and then wait once more as the employees retyped in all our info.

Marykatesmom

Your review was a clear eyed and even keeled. Thank you for simply explaining your difficulties.

Front page of our local paper today , St Paul Pioneer Press: Viking Mississippi has canceled all upper Miss cruises for the season, due to orders from Coast Guard.

Water level too low in various channels. They will still do the  Lower Miss. river cruises from New Orleans to Memphis the rest of the year.  

It turned out  Viking Miss River cruises was beset by various factors that was a disaster for most of the folks who had booked this first year of sailing, years ago. 

I hope we see the Viking ship in St. Paul come early summer of 2023, the ice should out by then and hopefully no major flooding of the river. 

• 1 yr Host Jazzbeau changed the title to Views, pro and con, on the new Viking Mississippi River Cruises.

@MrMarvin  thanks for your balanced review! Sounds like they really had a rough start and weren´t well prepared.

WOW......thanks for sharing your experience on here........if rating a cruise 1-10.......I would say this was a 1 😮 ............so sorry you had so many negative things that seemed to happen every day!

lagunalinda

In March, 2020, Viking offered my husband and me the opportunity for priority booking being repeat guests on a Mississippi River Cruise on the new Viking Mississippi for October 15-29, 2022. We were very excited as we had been wanting to do this cruise and on a new Viking river boat, what could be better? We looked forward with great anticipation during the pandemic. In mid -September of this year, we received our luggage tags and cabin assignment; our long- awaited Mississippi River Cruise was almost here! Wrong!!! On September 26, we received a very standard, non-personable email from Richard Marnell, Executive VP for Viking Cruises, stating that some of the cabins on the Viking Mississippi had not been completed, and ours was one of them. Therefore, we would not be sailing! We were offered 100% refund of all monies paid for this cruise or 110% credit on any future Viking Cruise good through 2024. Much to our dissatisfaction all Viking Mississippi River cruises are completely booked through 2024, so the credit wouldn't be valid for this cruise. Why in the world would the boat be sailing when it wasn't completed??? Surely, Viking knew the cabins wouldn't be complete and be able to give us more than 2 weeks notice before the cruise! On September 27, we contacted our Viking agent and requested a full refund which we received in 20 business days. On September 30, I sent an email to Harold Seebacher, SVP of Viking Passenger Operations River Cruises, explaining our misfortune of our cruise being canceled and felt the whole situation could have been handled in a much more customer friendly manner. It doesn't appear that Viking really cares about or gives priority to repeat guests. This would have been our 4th cruise with Viking, and we have another cruise booked with them in 2023. To date, I have not received a response from Mr. Seebacher. Again, very poor customer service! In the meantime, we learned that our friends who were 1st time Viking guests were offered 125% credit when their river cruise was cancelled 2 years ago due to the pandemic, and passengers on the October 1 Viking Mississippi cruise received a full refund plus 25% on any future Viking cruise when the boat couldn't operate due to the low water level of the river. We fail to understand why we weren't offered 25% credit on a future cruise. I sent an email to Viking Guest Services on October 18 requesting a 25% credit and was immediately denied by Mariana Fiel. Why does Viking give 10% credit to some and 25% to others ???We will definitely not be booking any future cruises with Viking! There are other cruise companies that operate on the Mississippi and Great Lakes that have new ships, so we will take our business to them.

• 4 weeks later...

Our November 19-26 Viking Mississippi River cruise just ended this morning and we can not wait to get home.  Just like the European Airline SABENA - such a bad experience, never again!

We were originally booked on the June 25th New Orleans to Memphis cruise, that was canceled 2 weeks before departure, because the ship and crew were not ready.  We were offered a 110% cruise credit, which applied to this Nov. 19-26 cruise. The only room available was Explorer Suite #362, which is in the very rear of the ship.  Once we arrived in Memphis to start our “cruise”, we were informed the river was closed in Rosedale, MS so Viking was going to bus us to Vicksburg, MS where we would board the ship.  This meant instead of us cruising 305 nautical miles, we would only cruise 150 nautical miles, or 50% of the river we signed up for.  We found the Explorer Suite to be very nice, u til the ship began to cruise on the evening of day 3.  Just as soon as the ship began to move, we experienced violently shaking of the entire suite.  We, along with our bed, the pocket door to the bathroom, lamp shades, ceiling and sides of the cabin shake from 10pm to 4am.  When we complained to Guest Service in the morning, they said they could do nothing about it.  They said the cruise was fully booked and we could not be moved.  This violent shaking occurred on 3 other occasions, as the ship traveled.  Always at night, from 3 to 6 hours at a time.  At breakfast this morning, our wait staff attendant said there were 332 passengers onboard, and not a fully booked cruise as stated by Guest Services.  Our suite cost us $16,800 or $2400 a day. We wrote Corporate Guest Services twice during our cruise and no one contacted us.  Hence, last night we filed a formal complaint with the Better Business Bureau.  Booking the Explorer suites at the rear of the ship is fraudulent knowing this vibration issue has existed since the first cruises in September. Guest Services, the housekeeping staff and the wait staff all know of this problem.  So please, please, please, DO NOT book an Explorer suite at the rear of the ship. Other comments: we ordered room service for 8:30 am one morning and by 9:10am it had not arrived.  Both the Restaurant and Cafe closed at 9am, so we had to scramble to get breakfast that morning. In Vicksburg they arranged for shuttles every 30 minutes into and out of town.  We toured a Civil War and Coca-Cola museum from 1-2:15pm.  We walked over to the bus shuttle location at 2:20pm, anticipating getting on the 2:30pm shuttle.  It did not show.  Nor did the 3pm or 3:30pm shuttles.  Our group grew from 6 people to over 60 by the time a shuttle showed up at 3:40pm.  The driver could only take 50 passengers, so he left the remaining 10 to catch the next shuttle.  It was a very cool and windy day. 

The ship looks amazing, but having lived my entire life in Iowa and Minnesota within an hour (and currently a 10 minute walk) of the Mississippi River, I can not begin to fathom paying what Viking is charging for this cruise. It's much more (twice?) than what we paid to do a river cruise from Nuremberg to Luxembourg, including upgraded (but not DeltaOne) airfare both directions. 

You are correct.  The price they charge leaves you to believe everything is going to high end, with excellent customer service and amenities.  That is not the case on this Viking Mississippi ship.  The food, service and cruising is no where near the quality of European river cruises.  Based on my experience this past week, please avoid being sucked into Viking’s marketing propaganda.  High price …. very poor value. 

Host Jazzbeau

1 hour ago, mrredman said: You are correct.  The price they charge leaves you to believe everything is going to high end, with excellent customer service and amenities.  That is not the case on this Viking Mississippi ship.  The food, service and cruising is no where near the quality of European river cruises.  Based on my experience this past week, please avoid being sucked into Viking’s marketing propaganda.  High price …. very poor value. 

So we have three or four Vikings:  Ocean (high price, high value); European River (medium price, medium value), and American River (high price, poor value).  And also Viking Expedition (high price, ??? value).

Having worked the Mississippi River from NOLA to Paducah, KY, I can say that the majority of the vibrations are due to the extreme low water levels.  With the propellers nearer to the bottom of the river, there is a significant "reflection wave" of the wake off the bottom that strikes the hull, causing the vibration.

As for cost, if anyone thought the US operations were going to be comparable in cost to the European river cruises, that was a forlorn hope from the beginning, due to the US flag requirements.

2 hours ago, chengkp75 said: that was a forlorn hope from the beginning, due to the US flag requirements.

Indeed, they had to have boats built in the US (so the steam engine didn't explode) and employ US crew.

All the same, this European that has been on the European rivers so many times intends repaying the compliment so many Americans make in coming on European river cruises by making the trans-Atlantic crossing and cruising US waters.

3 hours ago, chengkp75 said: Having worked the Mississippi River from NOLA to Paducah, KY, I can say that the majority of the vibrations are due to the extreme low water levels.  With the propellers nearer to the bottom of the river, there is a significant "reflection wave" of the wake off the bottom that strikes the hull, causing the vibration.   As for cost, if anyone thought the US operations were going to be comparable in cost to the European river cruises, that was a forlorn hope from the beginning, due to the US flag requirements.

So why is it that Viking continues to operate this cruise, fully knowing those passengers in the very rear of the ship will be unable to sleep while the ship is in motion?  We had 332 passengers on our trip and were not given the opportunity to move our room because Guest Services said the cruise was “fully booked”. Full capacity is 386, which means 27 other staterooms were open.  Unexcuseable!

27 minutes ago, mrredman said: So why is it that Viking continues to operate this cruise, fully knowing those passengers in the very rear of the ship will be unable to sleep while the ship is in motion?  We had 332 passengers on our trip and were not given the opportunity to move our room because Guest Services said the cruise was “fully booked”. Full capacity is 386, which means 27 other staterooms were open.  Unexcuseable!

I don't comment on Guest Relations problems, as this is not in my wheelhouse.

2 hours ago, chengkp75 said: I don't comment on Guest Relations problems, as this is not in my wheelhouse.

They permit you “upstairs?” 😉 🙄

1 hour ago, CPT Trips said: They permit you “upstairs?” 😉 🙄

Wouldn’t surprise me if chengkp75 was captaining! Go Mariners!

4 hours ago, mrredman said: We had 332 passengers on our trip and were not given the opportunity to move our room because Guest Services said the cruise was “fully booked”. Full capacity is 386, which means 27 other staterooms were open.  Unexcuseable!

Not every cabin has 2 passengers in it. 

2 hours ago, CPT Trips said: They permit you “upstairs?” 😉 🙄

When I was Staff Chief, my responsibility was everything  outside  the engine room, so I spent nearly all my time in the hotel.

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